At The Renay Store, we want you to be fully satisfied with your purchase. Please read our cancellation and refund policy carefully.

Order Cancellation

• You may cancel your order within 24 hours of placing it by contacting our customer support.

• After 24 hours, cancellation requests may not be accepted as the order might already be processed or shipped.

• To request cancellation, please email us at [insert email] or call [insert phone number].

Refund Eligibility

• Refunds are applicable only for eligible returned items as per our Return Policy.

• Items must be unused, unworn, and in their original condition with tags attached.

• Customized or final sale items are non-refundable.

Refund Process

• Once we receive and inspect the returned item, we will notify you about the refund status.

• Approved refunds will be processed within 7-10 business days using the original payment method.

• Shipping charges (if any) are non-refundable unless the return is due to our error or defective products.

Exchange Policy

• If you wish to exchange an item, please contact our support team for assistance.

• Exchanges are subject to product availability.

Non-Refundable Items

• Gift cards, sale items marked as final sale, and personalized/custom orders.

Contact Us

For cancellations, refunds, or exchange inquiries, please reach out to us at:

The Renay Store
Email: therenaystore.1990@gmail.com